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RETURNS/EXCHANGES

Decreate Design aims to deliver high quality products to all of our online customers. Committed to customer satisfaction we aim to ensure all areas of the online store are hassle free with no risk. If an item hasn’t met your expectations, Decreate Design will assess a return request via email within 30 days from purchase.

Please send an email to info@decreate.com.au and outline the following information:

– Name
– Postal Address
– Product
– Phone Number
– Email
– Order Number
– Return Request Information

From there a Customer Care representative will contact you discuss the request and issue a return if required.

If an item can be repaired we will inform you via email and ship the repaired product back out to you via Express post – 3 day business day delivery.

If the product is to be refunded we will process the refund to the Payment information you supplied to purchase your order, and process the refund within 24 hours. If a product is to be exchanged the exchanged item will be issued and resent out you via Express Post – 3 Business Day delivery excluding warehouse processing and packaging time (24 hours). There are no exchanges or returns for orders placed after 30 days of purchase. Returns will not be offered on Sale items or promotional giveaways.

 
CONDITIONS

If the goods sold do not meet the following conditions;

– Of merchantable quality
– Fit for the purpose you described
– Match the description given
– Are free of defects and faults

We may offer to repair, replace or refund at our discretion. You are not entitled to a refund, credit or exchange if you:

– Changed your mind, no longer want the goods or just don’t like them
– Found the same or similar goods elsewhere for a cheaper price

If goods are to be returned they must be in as new condition with packaging and tags still attached. When returning goods contact for instructions on correct return procedures.
 
HOW TO RETURN AN ITEM

A customer care representative will be in contact with you if a return has been approved. To return your purchase please ship back through Australia Post. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit therefore advise you take out shipment registration of insurance with your postal carrier. Decreate Design will not be responsible for parcels lost or damaged in transit if you choose not to insure. To locate your nearest outlet visit the Australia Post website http://auspost.com.au/. For international orders we suggest you to return via UPS.
Please Post your return items to:

CUSTOMER CARE
C/- Decreate Design
Rear of 268 – 270 Bronte Road,
Waverley, NSW, Australia
2024
 
FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. **PLEASE NOTE that items that are damaged from WARE are not considered faulty.

Where possible we will offer to repair faulty items. If you would like to exchange your item please be aware that we can only replace it for the same product in the same colours, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items that sit outside the above Returns Policy, please email info@decreate.com.au with a subject line – FAULTY.
 
RECEIVING A REFUND

Your refund will either be credited to the original purchaser’s credit card or bank account and will include shipping costs for the faulty items and the shipping costs for the return.
 
IMPORTANT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on www.decreate.com.au. As computer monitors vary, we cannot guarantee that your monitor’s display of colour will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately.